Refund Policy

Overview

This Refund Policy applies to paid ForkReel Studio products — subscriptions, boosts, and sponsored placements. Because purchases can be made through Apple, Google, or our web checkout, where you bought determines how a refund is requested and who issues it.

No guarantee of results

Marketing performance depends on many factors outside our control — your offers, pricing, timing, location, competition, and market conditions. Paid visibility increases the chance your content is seen; it does not promise a result. A purchase not producing the result you hoped for is not, by itself, a basis for a refund.

Apple (App Store) purchases

Subscriptions and in-app purchases bought through the App Store are billed by Apple and governed by Apple's terms. Apple processes refunds for App Store purchases — we cannot issue them directly.

• Request a refund at reportaproblem.apple.com, or through your Apple account's purchase history.
• Manage or cancel an App Store subscription in your Apple account settings.
• If you believe you were charged in error, contact us at support@forkreel.app and we will help you with Apple's process.

Google (Google Play) purchases

Subscriptions and in-app purchases bought through Google Play are billed by Google and governed by Google Play's terms. Google processes refunds for Google Play purchases — we cannot issue them directly.

• Request a refund through Google Play's order history or the Google Play Help Center.
• Manage or cancel a Google Play subscription in your Google Play subscription settings.
• For charges you believe are errors, contact support@forkreel.app and we will help you with Google's process.

Web purchases (Stripe)

Subscriptions, boosts, and sponsored placements purchased through our web checkout are processed by Stripe. For these purchases, refund requests are reviewed by us on a case-by-case basis.

• Email support@forkreel.app from your account email with the restaurant name and what you'd like refunded.
• Manage your subscription, payment methods, and invoices in the Stripe customer portal (ForkReel Studio → Settings → Billing → Manage subscription).
• Approved refunds are returned to your original payment method by Stripe.

Sponsored placements & boosts

If we reject or remove a sponsored placement or boost for violating our Terms before it has substantially run, we will refund the unused portion. Amounts for placements that have already been delivered are generally non-refundable, since the service (visibility) was provided. As stated above, we do not guarantee impressions, clicks, revenue, or conversions.

How we review requests

For web purchases we review each request individually and consider factors such as whether the feature was used, whether a charge was a clear error or duplicate, the time since purchase, and applicable law. We aim to respond within a few business days. Where local consumer-protection law grants you mandatory refund or cancellation rights, those rights apply regardless of this policy.

Contact

Questions about a charge or refund? Email support@forkreel.app and include your account email and, for restaurants, the restaurant name.