Subscription Terms
How ForkReel Studio subscriptions work — plans, auto-renewal, cancellation, and what happens when you downgrade.
Plans
ForkReel Studio is available in four tiers. Each higher tier includes everything in the tiers below it, plus additional tools. Pricing is shown at the point of purchase (in-app or at checkout) and may vary by region and promotion.
Starter — free
Your core presence: restaurant profile, posts, the Today dashboard, and your top AI Coach recommendation. Great for getting set up and verified.
Growth
- Customer Insights — reach, engagement, and your top-performing content.
- Notifications & Campaigns — send and schedule push campaigns to diners who follow you.
Pro
- Everything in Growth, plus:
- Promotions & ForkPass — run deals and track claims and redemptions.
- Creator Tools — see the creators driving attention to your restaurant.
- Revenue Attribution — estimated revenue influenced by your marketing.
Elite
- Everything in Pro, plus:
- Auto-Pilot — AI-drafted campaigns you review and approve.
- Full AI Coach — every win, risk, and recommended next action.
Feature access
Feature access is tied to your active plan and is enforced on our servers — not just in the app. When your plan includes a feature, it unlocks immediately after a successful purchase. If your plan does not include a feature, the app shows an upgrade option instead of that feature.
Access also depends on your role for the restaurant (owner, manager, marketing, or staff) and, for some features, on completing ownership verification.
Auto-renewal
Paid subscriptions automatically renew at the end of each billing period (monthly unless stated otherwise) at the then-current price, until you cancel. Your payment method on file with Apple, Google, or Stripe is charged at the start of each renewal period, including applicable taxes.
For App Store and Google Play subscriptions, renewal is managed by Apple or Google; your subscription renews unless you turn off auto-renewal at least 24 hours before the end of the current period, per their terms.
Cancellation
You can cancel anytime:
- Web (Stripe): ForkReel Studio → Settings → Billing → Manage subscription opens the Stripe customer portal.
- App Store: manage and cancel in your Apple account subscription settings.
- Google Play: manage and cancel in your Google Play subscription settings.
When you cancel, your plan remains active until the end of the current paid period; it does not auto-renew after that. Cancelling does not delete your account or your data.
Billing portal
Web subscribers manage everything — plan changes, payment methods, invoices, and cancellation — in the Stripe customer portal, reachable from ForkReel Studio → Settings → Billing → Manage subscription. Only a restaurant's owner can manage its billing. App Store and Google Play purchases are managed in the respective platform's account settings.
Upgrades & downgrade behavior
Upgrading takes effect immediately and unlocks the new tier's features right away; charges are handled by your payment platform (typically prorated for web purchases).
Downgrade behavior
When you downgrade or cancel, your current tier's features remain available until the end of the paid period. After that, your plan moves to the lower tier (or to Starter), and features not included in the new tier are locked. Your underlying data — posts, promotions, analytics history — is preserved; you simply lose access to the gated features until you upgrade again.
Price & plan changes
We may change plan pricing or the features included in a tier. Price changes apply to future billing periods, not the current one, and we provide notice as required by your payment platform. Continuing your subscription after a change takes effect means you accept the new price or plan.
Refunds
Refunds are handled per the platform you purchased on and are reviewed case-by-case. See our Refund Policy.