Support Center

Getting started

ForkReel is for diners; ForkReel Studio is for restaurants. You can use one account for both.

• Diners: download ForkReel, create an account, allow location to see nearby restaurants and ForkPass offers, and follow the spots you love.
• Restaurants: download ForkReel Studio (or open the web dashboard), sign in, then claim your restaurant to start managing your profile, posts, promotions, and notifications.
• Your home (Today) shows your most important metrics and your next best action at a glance.

Restaurant claims

To manage a restaurant you first claim it, then verify ownership.

• In ForkReel Studio, go to Settings → Restaurant → Claim another restaurant and search for your business.
• After claiming, start verification to confirm you own or manage the business.
• Some features stay locked until your restaurant is verified.
• Managing more than one location? Use Settings → Restaurant → Switch restaurant to change the active one.

Full details are in our Verification Policy.

Billing

Payments are handled securely by Apple, Google, or Stripe — ForkReel never stores your card.

• Manage your subscription, cards, and invoices from ForkReel Studio → Settings → Billing → Manage subscription.
• Web purchases open the Stripe customer portal; App Store and Google Play purchases are managed in your Apple or Google account.
• Only a restaurant's owner can manage its billing.
• Boosts and sponsored placements are charged at checkout and listed in your billing history.

For refund questions, see our Refund Policy.

Subscriptions

ForkReel Studio plans — Starter, Growth, Pro, and Elite — unlock progressively more features. Subscriptions auto-renew until cancelled, and premium access may be removed after cancellation or non-payment.

To change or cancel your plan, open Settings → Billing → Manage subscription. See our Subscription Terms for auto-renewal, cancellation, downgrade behavior, and feature access.

Promotions & ForkPass

Create deals and ForkPass offers from Grow → Promotions. You set the offer and its terms; diners discover and redeem it in ForkReel.

• Track claims and redemptions in the promotion's analytics.
• You are responsible for honoring the offers you publish and for their accuracy.
• Sponsored placements can increase visibility but do not guarantee impressions, clicks, revenue, or conversions.

Notifications

From Grow → Notifications you can send push campaigns to diners who follow your restaurant, and schedule them for later. Delivery and engagement appear in each campaign's analytics.

• Diners control which restaurants can notify them and can opt out anytime.
• Manage your own notification preferences in Settings → Notifications.
• System-level permissions are managed in your device's Settings app.

Account management

Manage your account from ForkReel Studio → Settings.

• Sign out: Settings → Account → Sign out.
• Appearance: Settings → App → Appearance (System, Light, or Dark).
• Switch restaurant / team: Settings → Restaurant.
• Delete your account: request deletion from Settings → Help & Support, or email us. See Account deletion for what is removed and what we must retain.

Contact support

Still need help? Email our team at support@forkreel.app. We typically reply within one business day.

When you email about a specific issue, please include your account email and (for restaurants) the restaurant name so we can help faster. You can also reach us from inside the app at Settings → Help & Support, which pre-fills these details for you.